HiPay Transaction Details Screen

Support Article – Internal Use Only


Purpose
The HiPay Transaction Details screen is intended to simplify and centralize access to all payment-related data for customer orders. This tool allows to search for transactions and view complete order and refund details, improving efficiency and visibility.

How to Access Navigation:

1. Go to the B2B interface.
2. Locate the new section titled: HiPay Transaction Details
3. You can access it via either:

• Order Number (from the marketplace)
• PC Order ID
• Smaug ref
• HiPay Transaction ID

Main Features 
Search & View Order Details
Once a valid reference is entered:

• The screen displays full order and transaction information.

• Includes seller and store details with direct links to respective B2B profiles.

• All reference IDs and values can be copied with a click.

 Transaction Breakdown

• Shows order total, capture amounts, and confirmation timestamps.
• Indicates transaction status (confirmed, rejected, etc.).
• Supports display of refund information, including:
  • Partial and full refunds
  • Refund reasons
  • Time/date of each action
  • 
    

• The screen now supports rejected refunds.
• Admins can retry failed refunds directly from the interface.
• For each transaction, the latest actions appear at the top, ensuring clarity in historical timelines.

Multi-Step Refunds

• If an incorrect refund amount is entered (e.g. higher than the remaining balance), the system will reject it.
• Admins will see a “Not Allowed” label and must manually validate via HiPay or escalate to support.

Home Pick Up Transparency

• The screen show home pick up deducted from fully free orders.
• These will appear under a dedicated section, clarifying actual payout amounts to members.
• In multi-fee scenarios, all applicable fees will be displayed for accuracy.
  
  

    The screen supports multi-vendor orders, showing:

• All associated vendors and their IDs
• Proper breakdowns for each order segment
  
  

• Always verify transaction status in HiPay before retrying a refund.
• If the amount refunded doesn’t match the balance, scalate to support.
• For failed refunds, ensure no duplication or overlapping entries are made in the database.
  
  

• Reach out to Central Support.
• Provide relevant transaction ID and a short description of the issue.